OPERATIONS & CONDITIONS:
• All prices are valid through December 31, 2008.
• All Gator Tours excursions & transportation services are guided in English. Upon request , we are able to guide in the following languages Dutch, French, German, Italian, Portuguese & Spanish
• All sightseeing services are guided by a professional, Florida knowledgeable guide and include roundtrip transportation and admission to the attraction(s) mentioned
• All sightseeing services have guaranteed departures on days mentioned
• Our office hours are from 7:00AM through 10:00PM, weekdays and 7:00AM through 18:00PM on weekends.
• Gator Tours provides free pick-ups from select locations in the following areas: International Drive, Lake Buena Vista, Kissimmee (Hwy 192), and Disney area. A surcharge of $ 10.00 per person to a maximum of $25.00 per family will be charged for all other areas in Orlando and Kissimmee or additional non specified hotel pickups.
• Gator Tours' toll free phone number is 1-800-537-0917.
• We gladly accept all major credit cards through Paypal - Visa, Mastercard, American Express and Discover.
• All tour prices include sales tax.
CANCELLATION"NO SHOW" POLICIES:
• If a tour is cancelled before any fees apply, (see below), a cancellation number will be provided. Bookings cancelled resulting in cancellation fee, will not be provided a cancellation number.
• A $ 25.00 per person cancellation or no-show fee will be charged for guests canceling excursions within 24 hours prior to tour departure with the exception of the tours set out in the Special Policy's below.
• A Special policy on the Orlando Magic, The City Tour with Gospel Brunch at the House of Blues, the Ultimate Space Experience, all tours which include hotel/cruise accommodation and the VIP Space Shuttle launch: if cancelled within 72 hours of the tour departure (!) a 100% cancellation fee (the full amount) will be charged (this is due to limited seats, rooms, and tickets for these tours).
• Swim with the Dolphins and VIP Monkey Business are non refundable after reservation has been made.
• Cancellation charges cannot be questioned if no cancellation number is provided upon questioning.
REFUND POLICY:
We do our best to give your enjoyable trouble-free holiday, but occasionally even the best-laid plans can go wrong. If a you are dissatisfied with a tour or if any advertised portion of the product is not provided, Gator Tours will take all steps necessary to either refund or provide alternate services. All refunds should be directed to the Gator Tours excursion coordinator (info@gatortours.com) , with a detailed complaint and your tour information. Gator Tours has a set of customer service guidelines that it adheres to in regards to all complaints. The Gator Tours excursion coordinator will then address the information and respond in a timely manner. The following exceptions apply.
FORCE MAJEURE CIRCUMSTANCES
Any failure to perform, delay, liability or damage shall be excused and Gator Tours shall not be held responsible for the consequences of Acts of God, labor disputes, civil commotions, fire, weather conditions, theft, unavoidable accidents, war, acts of state or agencies thereof, or any other circumstance beyond the control of Gator Tours. Gator Tours shall not be liable should it be required to change an itinerary or other service necessary for the safety and continuation of any tour or passenger or due to unforeseen circumstances beyond the control of Gator Tours. Gator Tours reserves the right to modify or change any published rate where changes or modifications have been made and are required by any entities beyond Gator Tour's ownership or control. Gator Tours shall not be held responsible for misrepresentation in the sales process by a 3rd party.
INDEMNIFICATION
Client hereby agrees to indemnify, defend, and hold Gator Tours and its partners and/or joint ventures, and/or each affiliated or related entity of each and their respective officers, directors, employees, agents, and assigns (collectively "the Indemnified Parties"), free and harmless from any and all claims, damages, liabilities, losses, costs, and expenses (including attorney's fees and court costs) for errors, omissions, or negligent acts arising out of or relating to this Agreement or Client's performance of this Agreement or performance of this Agreement by any agents, servants, independent contractors, or employees of Client. The aforesaid indemnification shall apply as to all of the aforementioned claims, demands, and causes of action except for those instances where Gator Tours is solely at fault.
For the purpose of this information the client is referred to as client or guest and Gator Tours (operating as Gray Line Orlando) are referred to as 'We'.
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